At FiliPol, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we’re here to help. Please read our return, exchange, and refund policy carefully to understand your rights and our obligations.

 

Returns

Conditions for Returns

  • Time Frame: Items must be returned within 7 days of the purchase date.
  • Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
  • Receipt: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

  • Perishable goods (such as food and flowers)
  • Customized or personalized items
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids and gases

 

Exchanges

Conditions for Exchanges

  • Defective or Damaged Items: If you received a defective or damaged item, you may request an exchange for the same item within 7 days of purchase.
  • Incorrect Items: If you received the wrong item, please contact us immediately, and we will arrange for the correct item to be sent to you.

 

Refunds

Conditions for Refunds

  • Eligibility: To be eligible for a 100% refund, your item must meet the return conditions listed above.
  • Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Approval: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10-15 business days.

Partial Refunds

Partial refunds may be granted for:

  • Items not in their original condition
  • Items with missing parts not due to our error
  • Items returned more than 30 days after delivery

 

How to Return or Exchange Items

  1. Contact Us: Before returning any item, please contact our customer service team at info@filipol.com to initiate the return or exchange process.
  2. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  3. Shipping Address: We will inform you via email where to send your returned item.

 

Need Help?

Contact us at info@filipol.com for questions related to return, exchange and refunds.

 

Thank you for shopping with FiliPol. We value your business and aim to provide the best customer service possible.